Introduction
Kinetic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fitness studio management platform.
Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and business information when you create an account.
- Payment Information: Billing address and payment method details (processed securely through our payment partners).
- Member Data: Information about your studio members that you input into the platform.
- Communications: Information you provide when contacting our support team.
Information Collected Automatically
- Usage Data: Information about how you use our platform, including features accessed and time spent.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP addresses, access times, and referring URLs.
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative messages and updates
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security threats
Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Secure cloud infrastructure (Google Cloud Platform)
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: